KXD Mobile Phone Refund Instructions

If you purchased a product without a cash coupon/red envelope, a full refund will be given when the product is refunded.
If you purchased a single item using a cash coupon/red envelope, the cash voucher will not be returned when the product is returned, only the actual payment amount will be refunded.

If you have multiple items in your order using cash coupons/red envelopes, the cash coupon deduction will be distributed to each item in proportion to the price of the item. If there is a partial return of the goods in the order, the returned money will be the price of the returned goods minus the corresponding cash coupon amount.

Cash coupon refund calculation rules

If the total amount of your order (the subtotal price of all goods, not include the shipping cost) is X,

The cash coupon value is Y
Then the discount rate is Y/X = dThe refund of each item is its unit price P * (1-d)

In short, the amount of cash coupons allocated to each item will not be refunded.

For example

If you have bought product A which is RMB100 and product B which is RMB50, at the same time, you used a cash coupon of RMB50 and actually paid RMB100.

100* (1-50/150)=100*0.67= 67元

When you need to return product A but keep product B, the refund will be: 100* (1-50/150)=100*0.67= RMB67

50* (1-50/150)=50*0.67= 33元

When you need to return product B but keep product A, the refund will be: 50* (1-50/150)=50*0.67= 33

Note: The above rules is not applicable to various promotions in which the return policy should be guided by the specific descriptions in the promotion page.

When your refund application is approved, the corresponding amount of returned goods will be returned in two ways.

I.  Refund to KXD account balance

Users who use the balance to pay will get the refund in the account balance immediately after the refund application is approved, so that it can be used in next purchase.
If the order was partly paid by balance, when there is partial return, the refund will go firstly to your account balance.If the order is cash on delivery, the refund will go directly to you balance account. You can transfer/withdraw the money after the refund is completed.

II.Return by original path

If you use Alipay balance payment, the payment will be refunded to your Alipay balance.If you pay with a bank card/credit card, it will be returned to the corresponding bank card/credit card account within 3-5 working days.

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