KXD After Sales Policy
Consumers who bought goods from KXD can return the goods without any reason within 7 days(7 days is included, counting from the day when consumer received the goods), under the premise that the integrity of the goods is not damaged.
(Some goods are exceptional. Refer to the products description for details)
Within one year after the goods are sold, if there is a quality problem, KXD will provide free home pickup and authorized repair services.
The door to door after-sales service is only applicable to some of the designated products which has been specified in the order description and such services are subject to force majeure conditions such as statutory holidays, electricity blackouts and bad weather.
If the product purchased by customer has problems within 15 days (calculated from the date when the customer received the product), after-sales service department of the company received the defective product and confirmed that it belongs to a quality failure (according to the National Three Guarantees Law, etc.), appropriate after-sales service should be provided within 100 minutes in the form of submitting a new order, a replacement order, compensation application or refund request for the customer (refunds via postal service, etc. is subject to the handling speed of the third-party refund platform service). (working hour is 9:00-12:00&13:00-18:00, Monday to Friday, excluding statutory holidays or abnormal situations such as electricity blackouts, etc. )
Note: If the customer doesn’t agree with the above solutions, negotiation time should not be deems within the 100 Minutes after-sales service.
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