• Position name
  • Position category
  • Number
  • Place
  • Pubtime
    • The other party cannot hear the voice of the mobile phone user
    • Recruits number: People
    • 2018-03-29
    • Job nature:

    Reason :

    (1) Turn on the phone headset mode.

    (2) Phone transmitter damaged.

    Solution :

    (1) Some phones will have a headphone mode, which will turn off the microphone. Therefore, the other party cannot hear the sound and turn off the headset mode.

    (2) Most of the causes of damage are influent, and they will be replaced at the after-sales center.

    • The button fails to work
    • Recruits number: People
    • 2013-11-30
    • Job nature:

    If you don't respond to pressing a button on your phone or press some buttons and you get unexpected results, try the following solutions.

    Power button, volume button and other physical buttons

    Press the phone's power button to turn off or wake the phone screen, press the volume key to adjust the volume. In the operation of these keys failure

    • restart cellphone

    • Remove all protective films and protective shells that may interfere with the use of keys

    • Check for any debris or dirt around the relevant button or switch, then clean it with a soft cloth

    If the use of the button is still abnormal, you may need to send the phone to the service center for repair. In order to solve your problem as soon as possible, you can book service center time in advance.


    HOME button, return button and other buttons

    When the HOME key on the screen is pressed, the mobile phone will return to the home screen; press the return key to return to the previous page; the menu key can view the current running application of the mobile phone. If your phone malfunctions while operating the buttons on these screens, or works intermittently, there may be the following reasons.

    • With the tempered film, you can remove the tempered film and try again.

    • Affected by third-party programs, uninstall the application that was downloaded or upgraded before this situation occurs.

    • System failure, you can go to EL official website, download the firmware package, reinstall the system to the phone.

    After the above situation is eliminated, if the use of the button is still abnormal, you may need to send the mobile phone to the service center. Our staff will assist you in processing.

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